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To Help Others Find Answers Ask Questions by Jane Weddle
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Coaching is often thought of as a way to help a person who needs “fixing.” This attitude will usually produce wrong results, such as the person being coached becoming dependent on the coach, which can promote feelings helplessness.
Tip: A person can often find the answers if you help them ask the right questions. Giving an answer may not be the best way to help someone, especially if the situation that prompted the question may come up again. The key of coaching is to guide that person to be a better problem solver than they were prior to being coached. A person needs to think through the problem to learn that they can solve it! Coach from that attitude. You will build the person’s capability and help them own the answers!
Example: Debbie tells you, “I am having trouble with the effectiveness of my meetings with my staff. What should I do?” You coach Debbie by asking such questions as: What do you want from the meetings? What is working? What is not working? What is your vision for the staff meetings? What would be the value of sharing what you want from the meetings from your staff? What specific ways could you involve the staff in creating the type of meetings you want? What will be the value of involving their ideas? What specific actions are you going to take as a result of our time together?
Action Ideas: Ask powerful questions that help people find their own solutions and you help people help themselves. Take questions that you start with “Why” and substitute the beginning of the question with “What”. Example: Why do you feel the meetings are unproductive? Vs. What are the reasons you feel the meetings are unproductive? Creates less defensiveness and you gain much richer information!
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To Help Others Find Answers Ask Questions by Jane Weddle
